Ticketing Agent

Ticketing Agent Cebu City Onsite Caldwell Communication About Caldwell Communication Caldwell Communication is actively hiring Ticketing Agents in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry. Job Description We are hiring Ticketing Agents to assist clients with flight bookings, reservations, and ticketing inquiries. You will manage airline reservations and provide accurate information to ensure a smooth and hassle-free travel experience. Responsibilities:

Handle airline-related inquiries via phone, email, or chat

Assist clients with flight bookings, ticket issuance, modifications, and cancellations

Provide accurate information on flight schedules, fares, and promotions

Manage reservations and ensure correct ticketing details

Coordinate with airline partners when necessary

Record all interactions and maintain up-to-date documentation

Escalate complex cases to supervisors

Meet service quality and customer satisfaction goals Schedule & Training:

Rotating shifts including nights, weekends, and holidays

Paid training on airline reservation and ticketing systems Requirements:

High School or Senior High School graduate (College preferred)

Excellent English communication and attention to detail

Customer-focused with strong problem-solving skills

Basic computer knowledge and multitasking ability

Willing to work onsite in Cebu City Why Join Us:

Competitive compensation and incentives

Exposure to airline accounts and professional development

Supportive team culture and mentorship opportunities Apply Now Start your career as a Ticketing Agent at Caldwell and help create smooth and enjoyable travel experiences for clients.

Job Type: Full-time