Customer services associate

Job Description

Preferred Skills:

Strong interpersonal skills, good articulation and pronunciation for clarity

Clear and professional verbal and written communication

Active listening to understand customer needs

Navigating different tools and applications while assisting customers

Positive attitude, friendliness and ability to handle difficult or upset customers

Maintaining strong professionalism and calmness under pressure

Proficient in Hindi, Bengali, English (regional language along with these will be welcomed)

Job Description:

Addressing calls and respond to customer queries in a professional manner

Provide accurate information about products, services etc

Maintain detailed records of customer interactions, transactions and process service requests as appropriate

Ability to work flexible shifts, including evenings, weekends, and holidays

Resolve customer complaints and escalate issues when necessary

Maintain customer records by updating account information in the CRM system and other applications whichever applicable

Follow call scripts and standard operating procedures to ensure consistency

Meet or exceed performance metrics, including call handling time and customer satisfaction scores

Collaborate with team members and supervisors to improve service quality

Stay up to date with product briefings, updates and other information which aids in customer service

Experience / Skillset / Certifications Required:

Educational Qualification- Graduate

Relevant Job Experience- 1 years’ experience if Undergraduate

Skills and Competencies- Decent communication skills in English, Hindi, Bengali, Gujarati, Customer centric approach.

Required Male profile with comfortable in evening shift and late night shift (15:00-00:00), (16:00-01:00)