Customer Service Associate

Job Description

Job description

THE UPS STORE #7584 located at 6311 Haggerty Rd, West Bloomfield is HIRING! We are looking for FULL TIME Customer Service Associates with proven customer service experience and willing to become a long-term employee of our company. Our store is open 7 days a week. Weekends are scheduled on a rotation basis. Starting pay is $15/hr. Our primary responsibility is to deliver world-class customer service to our customers.

UPS Customer Service Associate Responsibilities:

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customers through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tool

Manage incoming calls

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

UPS Customer Service Associate Skills:

Proven customer support experience or experience as a client service representative

Computer applications and internet knowledge required. Adobe experience preferred, but not required.

Strong phone contact handling skills and active listening

Familiarity with Customer Service Management systems and practices

Customer orientation and ability to adapt/respond to different types of personalities

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Must be able to lift 50 lbs.

Ability to stand for entire shift

High school degree or equivalent

Job Types: Full-time

Pay: $15.00 per hour

Shift:

8:00 am - 4:00 pm

11:00 am - 7:00 pm

Weekend availability (10-5 Sat/10-3 Sun)

Part-time