Customer Service Representative (CSR)

Key Responsibilities:

1. Respond to customer inquiries via Chat, Email, and Voice channels

2. Assist with account-related issues, payments, and in-game operations

3. Complete issue logging, categorization, and reporting in accordance with procedures

4. Accurately perform basic KYC / verification processes as required by the business

5. Track open cases and ensure timely resolution and closure

6. Deliver a polite, patient, and professional customer service experience

7. Adhere to SLA and QA standards in line with internal guidelines

8. Escalate customer complaints and abnormal cases to the Team Leader / Supervisor

Qualifications:

1. At least 1 year of customer service experience (BPO / E-commerce / Gaming preferred)

2. Good command of English communication skills

3. Willingness to work shifts, including weekends and public holidays

4. Good typing speed and clear communication skills

5. Strong customer-oriented mindset and ability to work under pressure