Client Support Service Professional

Job Description

Job Summary:

The Client Support Service Professional is responsible for handling inbound customer service calls related to financial accounts and services. This role provides support for account inquiries, digital banking platforms, and cash management services while maintaining high accuracy and efficiency. The position requires strong communication skills, attention to detail, and the ability to perform in a fast-paced financial services environment while delivering exceptional client service.

Key Responsibilities:

Handle incoming customer calls regarding account inquiries, service requests, and financial-related questions.

Provide support for cash management products and services.

Assist clients with online account access through the client website and mobile application.

Resolve client issues while ensuring accuracy, efficiency, and compliance with company policies.

Maintain high levels of customer satisfaction by delivering professional and responsive service.

Meet or exceed departmental performance metrics and service standards.

Document customer interactions and maintain accurate records within internal systems.

Collaborate with team members and internal departments to resolve customer issues.

Adapt quickly to changing priorities and operational requirements in a fast-paced environment.

Required Skills:

Strong verbal communication and customer service skills.

Ability to multitask and manage multiple systems during client interactions.

Strong attention to detail and accuracy when handling financial information.

Ability to work effectively in a team-oriented environment.

Problem-solving and critical thinking abilities.

Professional demeanor and commitment to high-quality client service.

Education:

College Degree preferred.

Experience:

Previous contact center or customer service experience preferred.

Education: College Coursework Completed

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Full-time