Reservations Agent

Job Description

For 12 consecutive years, The Boston Globe has recognized White Elephant Resorts as one of the Top Places to Work in Massachusetts. We are seeking a motivated, sales-driven Reservations Agent to support our collection of award-winning boutique hotels and luxury resorts located in Nantucket, Palm Beach, and Aspen.

Location: Nantucket, MA or Boston, MA

Schedule: 8-hour shifts between 12:00 PM – 10:00 PM, including some weekends

As a Reservations Agent, you will serve as the first point of contact for our guests, helping them plan exceptional stays while delivering polished, personalized service. This role is ideal for a detail-oriented professional who thrives in a fast-paced, guest-focused environment.Key Responsibilities:

Maintain detailed knowledge of hotel accommodations, amenities, rates, and promotions

Manage room availability and reservation accuracy

Stay informed on local events and travel logistics to Nantucket, Palm Beach and Aspen

Accommodate special guest requests within the reservation system

Verify all reservation information to ensure accuracyQualifications:

Sales-minded and goal-oriented

Strong communication and multitasking skills

Organized and detail-focused

Proficient with computers and Microsoft Office

Positive, flexible, and team-oriented

If you have excellent communication skills, are organized, flexible, great with computers and Microsoft office and have a sense of humor, we would love to welcome you to our White Elephant Resorts family.Benefits & Compensation

We offer competitive compensation along with a comprehensive benefits package, including health, dental, and vision insurance; paid vacation; vested 401(k); life insurance; long-term care coverage; health club reimbursement; dining and hotel discounts; and more.

White Elephant Resorts is a premier employer with spectacular benefits and compensation, including a competitive salary and bonus package; health, vision and dental; paid vacation; vested 401(K) plan; life insurance; long term care; health club reimbursement; dining/retail/hotel discounts and much more.

Full-time