Guest Services Representative

Who We Are

At Red Rock Vacation Rentals, we don't just manage properties - we create exceptional experiences. As a locally owned, award-winning company based in St. George, Utah, we specialize in high-quality short-term rentals and personalized service for both guests and property owners.

We are a fast-growing, employee-focused organization built on trust, respect, and teamwork. Our culture is supportive, collaborative, and growth-oriented. We value individual strengths, celebrate success, and foster a positive, professional environment where team members are encouraged to thrive.

We are currently seeking a Guest Services Representative who brings energy, professionalism, and a genuine passion for hospitality to our team.

Position Summary

The Guest Services Representative serves as the primary point of contact for guests throughout their vacation rental experience. In this role, you will provide responsive, reliable, and friendly support from initial reservation through check-out.

Your strong communication skills, attention to detail, and proactive problem-solving will help ensure every guest feels welcomed and cared for. From managing reservations and processing payments to coordinating check-ins and resolving concerns, you will play a key role in delivering seamless service and upholding the Red Rock standard of excellence.

Key Responsibilities

Serve as the primary point of contact for guests, delivering prompt, professional, and friendly support via phone, email, and text

Assist guests with reservations, payment processing, check-in and check-out coordination, and timely resolution of any questions or concerns

Promote vacation rental properties and upsell services to enhance the guest experience

Collaborate with team members to ensure seamless operations and exceptional guest satisfaction

Qualifications

1+ year of customer service experience

Previous sales experience preferred

Excellent written and verbal communication skills

Strong active listening skills with the ability to empathize and effectively resolve guest concerns

Proven conflict resolution and problem-solving abilities

Typing speed of 60+ WPM

Ability to multitask and stay organized in a fast-paced environment

Confident and accurate when handling monetary transactions

Strong work ethic with a reputation for reliability and dependability

Ability to work both independently and collaboratively as part of a team

Schedule

Monday - Friday

8:30 AM - 5:00 PM

Compensation & Benefits

Job Type: Full-time

Hourly Rate: $18.00 - $20.00 per hour (based on experience)

Benefits

Paid time off

Medical, Dental & Vision

401(k) with Employer Match

Employee Discounts

Location: Onsite - St George, UT

Come see why Red Rock Companies has been voted a "Best Place to Work" - we're excited to show you why!