Desktop Support Engineer - Onsite

Job Description

Experience: 5+ years

Job Role:Field Services includes MFG support (70%)/EUC Remote support (10%)/Print Services (10%)

Skill required:

• Strong understanding of manufacturing equipment, computer hardware, software, and networking.

• Strong knowledge of operating systems, software applications, and remote support tools.

• Excellent analytical and problem-solving skills.

• Strong communication skills to effectively assist users remotely.

• Ability to provide excellent customer service and support

Responsibilities:

• Provide on-site technical assistance for hardware and software issues in manufacturing environments.

• Install, configure, and set up new equipment and software for manufacturing processes.

• Diagnose and resolve technical issues related to manufacturing equipment, including machinery, robotics, and computer systems

• Perform routine maintenance on manufacturing equipment to ensure optimal performance and prevent downtime

• Communicate effectively with manufacturing staff to understand their issues and provide timely solutions.

• Provide on-site technical support for hardware and software issues.

• Install, configure, and set up new hardware and software for end-users.

• Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals.

• Perform routine maintenance and updates on equipment to ensure optimal performance.

• Communicate effectively with customers to understand their issues and provide timely solutions.

• Maintain detailed records of service requests, resolutions, and equipment inventory

• Repair and refurbish defective or damaged hardware components.

• Perform diagnostic tests to identify hardware issues and ensure repaired devices meet quality standards.

• Manage inventory of spare parts and ensure adequate stock levels.

• Keep detailed records of repairs, parts used, and equipment status.

• Ensure all repaired devices meet the organization's quality standards before returning them to users

• Handle more complex technical issues that cannot be resolved by Level 1 support.

• Provide remote desktop support to diagnose and resolve software and hardware issues.

• Track and manage incidents using a ticketing system, ensuring timely resolution.

• Assist users with technical training and guidance on software and hardware usage.

• Serve as an escalation point for Level 1 support, providing guidance and support as needed.

• Comprehensive Expertise in Structured Cabling: Demonstrated proficiency in network IT site surveys, design plans, and installations, ensuring robust, scalable infrastructure.

• Project Management Capabilities: Strong skills in schedule and budget tracking, vendor selection, and overseeing project implementation to deliver projects efficiently.

• Continuous Improvement and Standards Compliance: Dedication to improving structured cabling standards and ensuring compliance to reduce network failures and security breaches.

• Maintenance and Lifecycle Management: Proactive approach to infrastructure sustainability by maintaining network backbones and managing hardware lifecycle.

• Rapid Response and Escalation Process: Commitment to high service levels through clear escalation paths and quick issue resolution, minimizing operational impacts.

• End-User Support and Experience Enhancement: Enhancing user experience through careful planning of moves and support, contributing to workplace safety and wellness.

• Vendor and Integrator Relationship Management: Strong relationships with vendors and integrators ensure access to resources and support, achieving cost savings and improved service quality.

• Innovation and Technology Integration: Stays current with technological trends, integrating modern technologies to maintain the organization's competitive edge.

• Compliance and Security: Manages asset disposal process and MDM solutions to ensure data security and regulatory compliance.

• Specialized Support for Business Operations: Direct contribution to operational efficiency through specialized hardware support.

Full-time