Customer Service Agent Remote (Biloxi)

We are seeking motivated individuals in the Biloxi area for a remote customer service role. This is a work-from-home opportunity assisting customers with billing and account-related concerns.

Key Responsibilities:

Answer customer inquiries related to billing and accounts

Resolve issues while providing clear and accurate information

Offer payment solutions such as installments and deferrals

Identify customer needs quickly and recommend appropriate options

Ensure proper enrollment into plans

Strive for first-call resolution

Maintain a high standard of customer care

Follow client guidelines and compliance requirements

Equipment Requirements:

Desktop or laptop (must be your own device)

Hardwired internet connection only

Minimum speeds: 10 Mbps download / 3 Mbps upload

Windows 11 OS

8 GB RAM minimum

Dual monitors required

At least 60 GB storage (30 GB available)

Processor Requirements:

Intel Core i-series or AMD Ryzen 3 and above

No Chromebooks, Macs, tablets, or ARM-based devices

Requirements:

Must be a U.S. citizen

Must pass a background check