(New Orleans) Remote Customer Support Representative

We are currently hiring remote agents in the New Orleans area to provide customer service support. This is a work-from-home opportunity focused on billing assistance and account management.

Role Overview:

Assist customers with billing inquiries and account questions

Resolve issues and provide accurate information

Offer payment solutions including installment options

Identify customer needs early and match them with the right solutions

Complete enrollments accurately and efficiently

Work toward resolving concerns in a single interaction

Deliver excellent customer experiences

Follow client-specific call flows and guidelines

System Requirements:

Personally owned PC or laptop

Hardwired internet connection required

Minimum speed: 10 Mbps download / 3 Mbps upload

Windows 11, 8 GB RAM

Dual monitors required

60 GB total storage (30 GB free)

Processor Guidelines:

Intel Core or AMD Ryzen processors (supported series or higher)

Mac OS, Chromebooks, tablets, and ARM-based systems are not supported

Additional Criteria:

Must be a U.S. citizen

Background check required