(Dallas Tx) Work From Home Customer Support Agent

We’re looking for dependable individuals based in Dallas to join our remote customer service team. This independent contractor role allows you to work from home while assisting customers with account and billing needs.

Key Responsibilities:

Respond to customer questions related to billing and services

Troubleshoot and resolve concerns in a timely manner

Guide customers through payment options such as installments and deferrals

Assess customer needs quickly to provide the best available solutions

Accurately complete plan enrollments

Focus on resolving concerns during the first interaction

Deliver a positive and professional customer experience

Adhere to client procedures and compliance standards

System Requirements:

Desktop or laptop (must be personally owned)

Hardwired internet connection required

Minimum internet speed: 10 Mbps download / 3 Mbps upload

8 GB RAM, Windows 11

Dual monitors required

Minimum storage: 60 GB total with 30 GB available

Processor Specs:

Intel Core i3/i5/i7/i9 (supported generations listed)

AMD Ryzen 3 or higher

No Mac, Chromebook, tablet, or ARM-based systems allowed

Qualifications:

U.S. citizenship required

Background check required