(Houston Tx) Remote Customer Service Representative

Remote Customer Service Representative (Independent Contractor)

We are currently seeking motivated individuals in the Houston area for a fully remote customer support role. This is a work-from-home opportunity where you’ll assist customers with billing and account-related concerns.

What You’ll Do:

Handle incoming customer inquiries regarding billing and account questions

Provide clear solutions and resolve issues efficiently

Assist customers with payment arrangements, including extensions and plans

Identify customer needs early in the interaction and recommend appropriate solutions

Ensure accurate enrollment into the correct service plans

Aim for first-call resolution whenever possible

Maintain a high level of customer satisfaction on every interaction

Follow established client call flows and compliance guidelines

Technical Requirements:

Personal desktop or laptop (no shared or public computers)

Wired internet connection (Wi-Fi not permitted)

Minimum speeds: 10 Mbps download / 3 Mbps upload

At least 30 GB free space (60 GB total)

8 GB RAM, Windows 11 operating system

Dual monitor setup required

Processor Requirements:

Intel i3 (9000 series) or higher

AMD Ryzen 3 or better

Equivalent or higher processors accepted

ARM-based devices, Macs, Chromebooks, and tablets are not supported

Additional Requirements:

Must be a U.S. citizen

Must pass a background screening