(Atlanta) Remote Customer Care Agent Independent Contractor

Now hiring remote customer service agents in the Atlanta area. This is a work-from-home position focused on assisting customers with billing inquiries and account support.

Daily Duties Include:

Reviewing and responding to customer billing concerns

Resolving issues and answering questions clearly

Setting up payment arrangements and flexible plans

Understanding customer needs quickly and offering appropriate solutions

Completing accurate enrollments into service plans

Working toward first-call resolution

Maintaining strong customer satisfaction scores

Following all client call guidelines and policies

Equipment & Internet Requirements:

Personal computer (desktop or laptop only)

Wired internet connection (no wireless)

Minimum speed requirements: 10 Mbps download / 3 Mbps upload

Windows 11, 8 GB RAM

Dual monitors required

Minimum 60 GB storage (30 GB free)

Processor Requirements:

Intel Core or AMD Ryzen (minimum supported series listed)

ARM processors and Apple/Mac devices not supported

Other Qualifications:

Must be a U.S. citizen

Must successfully complete a background check