Work From Home Customer Service Agent (Baton Rouge)

We are seeking individuals in Baton Rouge for a remote customer support opportunity. This role involves assisting customers with billing inquiries and account-related concerns from the comfort of your home.

Responsibilities:

Address customer billing questions and account concerns

Provide solutions and resolve issues efficiently

Assist with payment plans and deferred payment options

Quickly determine customer needs and recommend solutions

Ensure accurate enrollment in appropriate programs

Aim to resolve issues on the first call

Maintain a high standard of customer service

Follow all required client processes and compliance rules

Technical Setup:

Personal desktop or laptop required

Wired internet connection only

Minimum speeds: 10 Mbps download / 3 Mbps upload

Windows 11 operating system

At least 8 GB RAM

Dual monitors required

Minimum 60 GB storage with 30 GB available

Processor Requirements:

Intel Core (i3 or higher) or AMD equivalent

No support for Mac, Chromebook, tablets, or ARM-based devices

Requirements:

U.S. citizenship required

Must pass a background check