Account Manager

Company Description

DLL Landscaping & Tree Service, based in Columbus, Ohio, provides comprehensive commercial landscaping, grounds maintenance, total tree care, and snow and ice management throughout Central Ohio. Since 2009, this family-owned company has built a reputation for delivering customized, high-quality property services to a diverse client base, including property managers, business owners, and municipalities. DLL offers a solutions-based approach, ensuring continuity, efficiency, and cost savings with a dedicated point of contact for each client. Known for its transparent practices, expertise, and commitment to customer satisfaction, DLL boasts strong client and employee retention in an industry with high turnover.

Role Description

This is a full-time, on-site role for an Account Manager located in the Columbus, Ohio Metropolitan Area. The Account Manager will serve as the primary point of contact for clients, ensuring all aspects of landscaping, maintenance, and property care are executed to the highest standards. Daily responsibilities include building and maintaining client relationships, providing exceptional customer service, managing service schedules and contracts, identifying opportunities for additional services, and collaborating with internal teams to deliver tailored solutions. The role is integral to supporting operational excellence and client satisfaction. This is a salary role with commission structure for: Annual Revenue value of all Grounds Maintenance Contract renewals of one-year or more, New Ground Contracts (completely new customers), and final revenue on Enhancement Work.

Qualifications

3+ years of Account Management or client-facing experience preferred

Landscape or service-based industry experience preferred

LMN software experience a plus

Customer Relationship Management, Client Communication, and Customer Service skills

Project Management, Scheduling, and Organizational skills

Sales, Contract Negotiation, and Business Development experience

Experience in the landscaping, grounds maintenance, or related industries is a plus

Proficiency with CRM software and Microsoft Office Suite

Strong problem-solving and decision-making ability

Excellent written and verbal communication skills

Ability to work on-site and manage multiple client accounts concurrently

Bachelor’s degree or equivalent experience in Business, Management, or related fields is preferred