Customer Service Representative

Job Description

Staffworks Group is hiring a Customer Service Representative in Bellingham, MA for a full-time, on-site position paying $24 per hour. This role is ideal for candidates with experience in customer service, order management, and precision machining environments, especially those familiar with CNC and Swiss machining processes.

Responsibilities

Act as the primary point of contact for customers, handling inquiries related to orders, quotes, and specifications

Perform accurate order entry and management using ERP/MRP systems, including revisions and releases

Review customer purchase orders, technical drawings, and specifications to ensure compatibility with machining capabilities (CNC/Swiss preferred)

Create and release work orders and job travelers to support efficient production workflows

Ensure compliance with ISO and ITAR quality standards, including documentation and traceability

Collaborate with production, planning, quality, and shipping teams to meet customer deadlines

Monitor order status, lead times, and delivery schedules, providing proactive updates

Support ISO and ITAR audits, ensuring all processes meet regulatory requirements

Input and manage required certifications and documentation (material certifications, First Article Inspection, Certificates of Conformance)

Maintain detailed records of customer communications, order changes, and ERP activity

Resolve customer issues, nonconformances, and corrective actions professionally and efficiently

Qualifications

2+ years of customer service or order management experience in a precision machining or manufacturing environment

Hands-on experience with ERP/MRP systems (order entry, job tracking, documentation)

Ability to read and interpret basic technical drawings

Familiarity with CNC machining and Swiss-style machining processes strongly preferred

Working knowledge of ISO and ITAR compliance standards

Strong attention to detail, accuracy, and multitasking skills

Proficiency in Microsoft Office (Excel, Outlook, Word)

Excellent communication skills for interacting with customers and cross-functional teams

*Equal Opportunity Employer*

Full-time