Associate Technical Service Engineer

Work Flexibility: Hybrid

Job title: Associate Technical Services Engineer

Function: Technical Services

Percent of travel: 40 - 80%

Location:(City, State and /or Country) Moscow, Russia

People manager: No

Reports to: Manager, Technical Services - Russia

Job Mission / Purpose:

The Associate Technical Service Engineer is responsible for the troubleshooting, repairing, maintaining, upgrading, installation and setting and setup of Stryker Products both in-house and in the field while adhering to all company policies, standards and procedures and accepting responsibility for the quality of the work he / she executes.

Key Activities & Responsibilities

Repairing of Company Products

To troubleshoot company products

To undertake the servicing and repair of company products to the required standards

To undertake the testing of company products and provide fully completed test and service reports

To perform upgrades on company products as required.

Support

To support service partners / dealers with information about the servicing or status of repair of the respective products via e-mail or phone as required.

To perform installation and setup for Stryker products in the field as required.

Quality System

To ensure all relevant repair / service information is filed in line with his / her On-Job Training.

To follow all procedures including but not limited to Repairing, Testing and Calibration of company products as well as to verify the calibration status of the Tools and Fixtures he / she works with.

To provide feedback and suggestions for improving the quality or process of the job to his manager.

Continued Professional Growth

To develop and deepen his relevant skills and knowledge towards the repairing of company products while making sure the knowledge is retained within the company.

To stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.

To be aware of and to support continuously the development and implementation of the company quality system.

Education

Essential:

Completed higher technical education (electronics, electrical engineering, or medical equipment only);

Spoken English proficiency at Intermediate level or higher for the possibility of training abroad;

Experience

Previous experience in the Medical Technical Services field is an asset.

Competencies & Behaviors

Strong technical and analytical skills.

Competent in Mechanical and Electrical engineering.

Strong written and verbal communication skills.

Ability to handle customers professionally.

Computer skills / literacy.

Travel Percentage: 60%

R560411