Membership Experience Team Member

Job: Membership Experience Team Member

Location: New Windsor, NY

Compensation: $24,000 base salary plus Commissions (total compensation estimated at about $50,000)

Schedule: Mondays & Wednesdays 12pm - 7pm, Tuesdays, Thursdays and Fridays 12pm - 5pm

Job Type: Permanent

This is a Commission-Driven High Performance Role

Weâ re not hiring a greeter. Weâ re hiring a revenue driver.

This is a sales-first role responsible for generating and closing membership and program revenue. If youâ re comfortable being measured by numbersâ and winningâ youâ ll do very well here. If not, this isnâ t the job for you.

Compensation

Base Pay: $16/hour ($24,0000 annually)

Commission: 30â 50% of total earnings tied to performance

Earnings Potential: Strong performers significantly out-earn base pay

Commission includes:

New memberships sold

Add-on and program upsells

90-day retention bonuses

Team-based performance bonuses

What Youâ re Responsible For

This role is 60% sales, 30% marketing support, 10% operations support.

Sales (Primary Focus)

Convert leads into paying members through tours, calls, and follow-up

Actively manage and work leads inside our CRMâ no missed opportunities

Drive revenue through:

Membership sales

Program and service upsells

Maintain strong follow-up habits (calls, texts, email) until a decision is made

Hit and exceed monthly sales targets (40â 70+ new memberships/month depending on season)

Track and improve:

Tour bookings

Show rates

Close rates Lead Generation + Marketing Support

Assist in executing marketing initiatives that drive traffic and leads

Participate in outreach efforts and local prospecting when needed

Help convert interest from programs (swim, tennis, etc.) into full memberships Team Support (Limited)

Provide backup support to front desk during peak times (short-term only)

Assist with scheduling or sales-adjacent tasks that lead to revenue

What This Role Is NOT

Not a front desk job

Not a “hang out and chat with members” role

Not a passive, wait-for-walk-ins position

Performance Expectations

Consistent achievement of sales targets

High activity levels in calls, follow-ups, and appointments

Strong close rate and revenue production

This is a performance-based role. If targets are not met consistently, this role will not be a fit.

What Weâ re Looking For

Proven sales ability (fitness industry experience is NOT required)

Comfortable asking for the saleâ and handling objections

Competitive, self-motivated, and results-driven

Strong communication and follow-up skills

Able to manage a pipeline and stay organized in a CRM

Willing to be held accountable to clear performance metrics Who Thrives Here

People who like winning and being paid based on results

People who take ownership of their numbers

People who donâ t need constant direction to stay productive

Who Will Struggle

People who prefer structure without accountability

People who avoid uncomfortable conversations (pricing, objections, closing)

People who confuse being busy with being productive Reporting Structure

Reports directly to General Manager

Performance is reviewed based on measurable sales metrics

Canva, CRM