Member Services Attendant (Brunswick)

DEADLINE TO APPLY: April 6, 2025

POSITION SUMMARY:

Under the direction of the Associate Membership Director and in accordance with Association policies, the Member Services Attendant is responsible for member satisfaction and retention through impeccable member service and practices that promote member engagement. The Member Services Attendant will greet members by name, scan membership/pool cards for entry, perform general upkeep of locker rooms and membership desk area, take payments, know and uphold facility policies and procedures.

BENEFITS:

Benefits offered to Seasonal employees

Free Membership (Individual)

Discount on Y programs

MD Sick leave for individuals older than 18 years of age ESSENTIAL FUNCTIONS:

Ensure that daily care of members/participants is first priority

Serve as the first point of contact with persons entering the facility: greet members, participants and guests in a friendly manner

Check season passes for accuracy

Collect entry fees using provided point of sales software and following organization procedures for deposit

Assist facility users with questions regarding services or other information; distribute checked out equipment (i.e. mini golf supplies)

Maintain general tidiness in locker rooms

Consistently deliver excellence in member service and member engagement

Follow-up with all member inquiries and/or complaints in a timely and professional manner

Accountable for monthly shift assignments and flexibility of schedule including night, weekends and holidays

Accountable for the execution of policies and procedures of the Association

Other duties may be assigned KNOWLEDGE AND SKILLS:

Friendly disposition, knowledge and demonstration of excellent customer service practices

Must be accurate in cash handling and demonstrate strong organizational skills.

Must be able to demonstrate good verbal and written communications skills and effective conflict resolutions skills

Model values of honesty, integrity and demonstrate the ability to be flexible and to work well with a diverse population of members.

Able to manage multiple priorities

Able to work alone or in a team setting

Manage stress appropriately

Ability to speak Spanish is a plus

Ability to read and comprehend simple instructions, written correspondence; present information in a written or oral format, read and interpret documents such as policies and procedures, speak effectively in front of people

Ability to add, subtract, multiply and divide using whole numbers, fraction or decimals

Ability to apply common sense understanding to complete tasks as assigned in written or oral format; deal with problems involving several variables in standardized situations; solve problems and deal with a variety of variables where limited standardization exists; and the ability to remedy customer concerns at the point of contact

Must possess basic keyboarding and data entry skills QUALIFICATIONS/REQUIREMENTS:

Minimum age 18

Customer service experience preferred

Ability to work well and effectively communicate with a diverse populations in a wide variety of situations

Confidentiality and excellent organizational skills are required

Current CPR, AED, First Aid and YMCA Code of Conduct (within 30 days of hire)