Computer (IT) Field and Telephone Support Technician

Job Description

Who we are: We are a well-established, reputable IT provider specific to the medical industry with locations and customers across the country. We are currently seeking a new Field Technician in the Raleigh, North Carolina and surrounding areas to compliment our team in the Charlotte area. This is a hybrid position meaning the incumbent will work both remotely with our remote support team (from their home) and in the field. This position is for immediate hire.

In addition, a person with networking and/or verifiable experience within the Cybersecurity field would be a huge plus.

RESPONSIBILITIES

Provide both remote and onsite technical (IT) support.

Hardware/software installations in various medical offices as needed including network cabling.

Ensure periodic backups and remote monitoring of client assets.

Respond to client tickets in a prompt and timely manner.

Follow up with doctors office to ensure customer satisfaction.

QUALIFICATIONS

Proficiency with Windows-based servers, systems, and software, including Server 2008 R2, 2012, 2016, 2019 and Windows 10.

Ability to set up and troubleshoot remote connectivity, including routers, RDP, VPN, TS.

Experience with network cabling and proficiency with all areas of networking and domain administration.

Understanding of virtual machines.

Excellent customer service, reporting, follow through, and time management skills.

Physical ability to lift and install computers, monitors, wall and ceiling-mounted monitor arms, printers, and scanners.

Commute/travel to our clients offices.

Occasional out of area/state travel may be required.

The pay range for this position is $22-$24 per hour (Depending on qualifications and experience)

Full time Monday – Friday 8am to 5pm

Paid holiday, sick days, and PTO included (PTO after 12 months).

Full-time

Hybrid remote