Retail Sales Associate - North Royalton

Description

Job Title: Part-Time Retail Sales Associate

Location: North Royalton, Ohio

Reports To: Store Manager / Assistant Store Manager

Position Overview

At Malley's Chocolates, our Part-Time Retail Sales Associates are the face of our brand-delivering warm, memorable customer experiences and supporting the daily operations of the store. Whether helping a customer select a gift or restocking a display, Sales Associates bring enthusiasm, teamwork, and pride to every shift. This role is ideal for someone who enjoys interacting with people, takes pride in a clean and organized space, and thrives in a fun, fast-paced retail setting.

Key Responsibilities

Quality of Work

Customer and Team Interactions

Greet every customer with a friendly, helpful attitude.

Create positive shopping experiences by offering knowledgeable assistance and warm service.

Work well with teammates to maintain a cooperative and upbeat environment.

Handle customer complaints or concerns professionally, seeking help from a manager when needed.

Store Presentation

Keep displays neat, clean, and fully stocked.

Follow store guidelines for merchandising and visual standards.

Take pride in maintaining the appearance of the sales floor, counters, and common areas.

Product Knowledge and Procedures

Learn about Malley's products and current promotions to assist customers with recommendations.

Follow all store policies and procedures, including cash handling and safety practices.

Ask questions and seek clarification when unsure of store procedures.

Attendance and Reliability

Arrive on time and ready to work all scheduled shifts.

Stay focused and productive while on the floor, contributing to store operations throughout the shift.

Sales and Performance

Sales Skills

Use suggestive selling to promote seasonal items, Founders Favorites, and featured products.

Support the store's sales goals by recommending items that enhance the customer's purchase.

Store Goals Contribution

Understand how daily tasks support the store's overall performance.

Complete assigned tasks thoroughly and on time to help meet team objectives.

Autonomy and Initiative

Take ownership of responsibilities and follow through without constant direction.

Look for opportunities to assist teammates and customers throughout the shift.

Keep busy during slower times by restocking, organizing, or preparing for the next customer.

Adaptability and Continuous Improvement

Be open to learning new procedures, product information, and store technology.

Embrace feedback from managers and apply it to improve performance.

Adjust quickly to changing priorities, such as shift tasks, customer flow, or new promotions.

Teamwork and Dependability

Maintain a respectful, cooperative attitude with coworkers and store leadership.

Offer help to teammates during busy times.

Follow instructions and respond positively to coaching from supervisors.

Be someone the team can count on to show up and do their best every day.

Qualifications

Previous customer service or retail experience is helpful but not required.

Friendly, dependable, and enthusiastic about helping others.

Willingness to learn and follow store procedures.

Able to work evenings, weekends, and holidays as needed.

Comfortable working on your feet and lifting up-to 25 lbs. occasionally.

Benefits

Employee discount on all Malley's Chocolates

Flexible part-time scheduling

Fun, supportive team environment