Client Service Representative - Veterinary

Description

Client Service Representative

Combs Veterinary Clinic is a progressive small 2-3 doctor animal clinic on the West side of Bloomington, IN, is looking for a Client Service Representative.

At Combs Veterinary Clinic, our team is small, supportive, and collaborative. We embrace a collaborative approach and are excited to be able to add another CSR to our family. Being a CSR in a veterinary office takes a special kind of person who loves helping both humans and animals alike. You would be responsible for the first and last impression a client makes when visiting our clinic, and it is important that all clients feel welcome, safe, and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way.

Thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care!

Essential Functions and Responsibilities:

Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone

Admit patients: ensuring that the patient is weighed, and all information is current

Schedule and confirm appointments, record keeping, and organization, and provide estimates and invoices for payment

Process financial transactions accurately

Respond with compassion and empathy in stressful and emotional situations

Maintain a clean, stocked lobby and front office area

Educate clients on wellness plans, food, and products sold in the waiting room

Communicate effectively and efficiently with the Nursing and Vet Team

Perform opening and closing procedures, end-of-day reports, and deposits

Data Entry: records, client questionnaires, referral information, etc.

Distribute mail

Ensure that referral letters and lab results go to the corresponding veterinarians

Opportunities to learn Veterinary Assistant skills if desired

Skills and Qualifications:

One year minimum experience in a veterinary practice required; however candidates with human medical experience may be considered on a case by case basis.

Minimum two years of customer service experience required (retail, food and beverage, etc.)

Familiarity with Avimark hospital software preferred

Computer experience (email usage, word/excel) required for using front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)

Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal

Knowledge of veterinary terminology, situational understanding and being able to communicate these situations with clients and the veterinary team successfully.

Ability to determine the difference between an emergency and a routine office visit

Excellent communication skills with clients and team members

Proficient with time management, ability to problem solve, learn, and handle multiple tasks

Enthusiastic team player with a patient, friendly, and positive professional attitude

Must be able to work seated for a majority of day

Benefits and Perks:

Complimentary Short Term Disability

Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family

Company Sponsored Employee Assistance Program (Headspace)

401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment

Florida Blue Insurance Plans with 3 tiered options; Kaiser for CA Residents

Flexible Spending Account, Health Savings Account or Health Reimbursement Account options

United Healthcare Dental Insurance; includes a 100% paid premium option for team members

United Healthcare Vision Insurance options

Long Term Disability option (paid for by employee)

Progyny-Fertility and Family Building Support

Team Member Discounts for Pet Care

Paid time off-inclusive of sick, personal, and vacation

Digital Musculoskeletal Support

Referral Bonus Program

DailyPay on Demand

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.