CLTS/CCS SERVICE FACILITATOR

Salary: $28.91 - $36.46 Hourly

Location : Shell Lake - Government Services Building, WI

Job Type: Full-Time

Department: Health & Human Services

Opening Date: 03/20/2026

Closing Date: 4/17/2026 11:59 PM Central

Purpose of Position/General Statement/Distinguishing Features of Position

This position serves children with behavioral health needs who are eligible for the Children Long Term Support (CLTS) and Comprehensive Community Services (CCS) programs. For this position purposes, the CLTS Waiver Program is a home and community-based program that provides Medicaid funding for children with severe emotional disturbances in their daily activities and need support to remain in their home or community. CCS is a community based behavioral health services program designed with recovery concepts at its foundation. Under supervision, the employee assists children and their families identify, secure and monitor effectiveness of appropriate services in order to meet the child's outcomes. The Service Facilitator will continue to provide support and ensure needs are being met for the duration of our involvement. This position receives supervision and direction from the CLTS Supervisor and/or Clinical Coordinator.

Primary Duties/Job Functions

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be assigned or required.

Position fulfills requirements of CCS Service Facilitator as outlined in Wisconsin Administrative Code DHS 36.

Position completes CLTS Basic Waiver certification requirements.

Serves as a member of a multi-disciplinary team serving CCS consumers.

Provides services in support of recovery concepts and practices.

In collaboration with the consumer and his/her supports, conducts comprehensive, strength-based assessments through interviews, home visits and collecting of collateral information.

In collaboration with the consumer and his/her supports, determines the range and type of services needed for preventative or rehabilitative services.

Explains the scope of services and discusses consumer's rights and responsibilities in relation to the use of services.

Arranges or provides for appropriate services for consumers based on their assessed needs.

In collaboration with the consumer, his/her supports, and other providers, assesses ongoing consumer needs while developing and updating service plans to address needs.

Prepares correspondence, reports, and records as necessary and appropriate.

Provides crisis and short-term intervention for consumers and families.

Provides support as necessary for consumers and/or family or significant others in individual or group formats.

Works efficiently to achieve treatment objectives without duplication of effort and with maximum effective use of time and resources.

Attends and participates in staff meetings, supervision time and other regularly scheduled meetings.

Completes and maintains consumer and program related documentation in a concise, thorough and timely manner.

Maintains confidentiality of records and information relating to consumer's treatment.

Attends continuing education courses, workshops or conferences to stay in compliance with program educational requirements.

Performs other duties as assigned.

Essential Knowledge, Skills, Experience and Training

ESSENTIAL KNOWLEDGES, SKILLS AND ABILITIES:

Knowledge of HFS 36 and CLTS Waiver program.

Knowledge of resources for community mental health and ways in which these resources may be used by consumers.

Working knowledge of common psychotropic medications and their intended benefits.

Skill in working independently and implementing time management strategies.

Ability to work with diverse populations.

Ability to participate in and appropriately apply supervision.

Ability to establish and maintain effective working relationships with consumers, other employees, contract agencies and the general public.

Ability to understand and communicate effectively orally and in writing.

Ability to manage high levels of stress.

Considerable ability to work and make appropriate decisions independently.

EXPERIENCE AND TRAINING REQUIRED:

Bachelor's degree in Social Work or related Human Services degree. Previous experience in providing mental health or CLTS case management services (public or private) preferred. Must have access to private transportation at all times for work-related duties. Must possess a valid State of Wisconsin driver's license or have the ability to obtain one.

Benefits for full-time employees (30+ hours per week):

Wisconsin Retirement - Employer match w/ 5 years of service

Health, Dental and Vision Insurance

Life Insurance

Income Continuation Insurance

Flexible Spending Account

Sick leave

Vacation pay

Holiday pay

Post-Employment Health Plan

Tuition Reimbursement

Employee Achievement ProgramPart-time employees who work an average of 29 hours per week over the course of a year, may receive some of the above benefits on a pro-rated basis.