Adobe SME Experience Specialist

Title: Adobe SME

Location: New York, NY

Duration: 9+ month

Type: Hybrid

The Adobe SME Experience Specialist shall work within the Digital Customer Service group of the Client, responsible for working with business partners to prioritize and execute enhancements, and analytic projects required to deliver business results. Including managing the Adobe CMS platform, to power all product brands, and customer experiences across the Authority Digital channels.

The successful candidate will work independently as well as with other contractors, and staff resources of different TEC Units, and Departments throughout the Agency to deliver work products.

A. JOB RESPONSIBILITIES:

Under the supervision of the Digital Customer Service Manager, the successful candidate is an experienced systems engineer with extensive technical skills set to help the Authority create and manage its airport websites. This individual is responsible for ensuring operational excellence of the Adobe Experience Manager as a Cloud Service that the airport websites are hosted on, ensuring best practices are followed by the partners migrating code into the environment, and that uploaded content is consistent with site standards, style guides. This individual will also work side-by-side with a variety of content owners and experts to publish and optimize content that promotes the airports and the Authority's objectives.

Assist Client vendors in implementing new code and content to the Adobe Cloud environment

Hands-on development in launching new websites

Work with cyber security and other compliance teams to ensure environment meets standards set by the agency

Work with Adobe support team to regularly audit for and implement performance improvements in the cloud environment

Debug, troubleshoot, and fix any configuration and integration issues

Diagnose and troubleshoot technical issues related to delivering custom site experience

Deliver against the website optimization and customized experience strategies across the website and other touch points

Partner with analytics teams on measurement across customized sites

Create the process for departments to submit code change requests and then manage the process

Maintain and manage backlog of open issues and development requests

Implement measures to track and audit for content issues such as expired content and broken links

Serve as the subject matter expert (SME) for the airport website architecture across the Agency.

Identify content gaps and opportunities relevant for web publishing

Responsible for general tactical support of SEO initiatives such as inputting meta titles and descriptions to help drive on-line traffic

Troubleshoot and respond to issues to resolve them quickly.

B. EXPERIENCE AND QUALIFICATIONS

Minimum of 6 years' experience working with Adobe Experience Manager, with 2 years of experience in AEM as a Cloud Service

Minimum 6 years hands-on coding working experience in Java, ReactJS, Next.JS, ES6, HTML, Java Script, and CSS, particularly regarding the Adobe Experience Manager environment

Good understanding of Adobe Cloud technologies including Dynamic Media, Adobe Journey Optimizer, Target, and Adobe Experience Platform

Excellent analytical and problem-solving skills

Strong organizational skills

Strong customer service skills

Excellent English oral, written, and listening communication skills

Must be willing and able to support initiatives occasionally during off hours