Collector

To collect on arrear accounts within mandate, resolve credit queries, negotiate payment arrangements to increase revenue and customer satisfaction

Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate

Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners

Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement

Report on transactional and process activity progression within set guidelines to provide timely information for decision making

Carry out collections processes within mandate, meeting all targets and quality standards.

Comply with governance in terms of legislative and audit requirements.

Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained

Contribute to the successful implementation of change initiatives by providing support related to own area of specialisation

Qualifications & Experience:

Advanced Diploma in Business, Commerce or Management Studies (degree would be an added advantage)

1 - 2 years’ experience in a similar environment

Competencies & skills:

Computer literate

Sense of urgency

Good verbal, communication and interpersonal skills

Attention to detail

Ability to resolve problems quickly and efficiently

Ability to manage sound relationships with all stakeholders, providing timeous feedback

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.06/04/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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