ServiceNow Test Engineer

Job Summary

We are seeking a highly skilled Test Engineer - Quality Engineering to support critical ServiceNow initiatives, with a strong focus on Customer Service Management (CSM) and enterprise ServiceNow modules. This role is responsible for ensuring high-quality, end-to-end testing as the organization transitions from Salesforce Service Cloud to ServiceNow. The ideal candidate is a hands-on manual tester with strong functional expertise in ServiceNow, experienced in regression and end-to-end testing, and capable of collaborating effectively with internal teams and third-party vendors.

Key Responsibilities

Develop, document, and execute manual test plans and test cases based on business and technical requirements

Perform functional, integration, regression, and end-to-end testing across ServiceNow applications

Validate complex ServiceNow workflows and integrations, including downstream system impacts

Support testing across multiple ServiceNow modules, including:

Customer Service Management (CSM) - primary focus

IT Service Management (ITSM)

Facilities Service Management (FSM)

Health & Safety

Collaborate with cross-functional teams and external vendors to ensure quality standards are met

Required Qualifications

3-5+ years of hands-on ServiceNow testing experience with strong functional expertise

Proven experience testing Customer Service Management (CSM) workflows, preferably in a large enterprise environment

Strong experience in manual testing, including regression and end-to-end testing

Experience using JIRA for defect and test tracking

Experience using Confluence for documentation

Experience with Zephyr or other test management tools (Zephyr preferred)

Preferred Qualifications

Experience working on ServiceNow migration projects, particularly from Salesforce Service Cloud to ServiceNow

Exposure to multiple ServiceNow modules such as ITSM, FSM, and Health & Safety

Experience working in collaborative environments with internal teams and third-party vendors