Sr. Dynamics Developer - Customer Service Module_ (Hybrid)

Job Title: Sr. Dynamics 365 Developer - Customer Service Module

Work Location: (Hybrid) Richmond, VA 23219 (Must be local or nearby)

Duration: 3 months with extension

Visa: Candidate must be eligible to work on W2 or C2C

Required Skills:

8+ year of experience with creating and managing of solution using Dynamics 365 Customer Service.

Strong expertise in Dynamics 365 Customer Engagement - Dynamics 365 Customer Service module.

Highly skilled in Microsoft's Power Platform, to include Dynamics 365, PowerApps, Power Automate, Power Pages, Dataverse.

Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365

Custom development experience using .NET, JavaScript and C#

Experience with Power Platform and Dataverse

Experience with using standard & premium connectors with PowerApps and Power Automate

Experience with DevOps in Power Platform/D365 Environments

Experience with Data Integrations and Migrations using ADF & SSIS Packages

Experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.

Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.

Strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform.

Nice to have experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)

Roles and Responsibilities:

Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.

Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.

Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform's use at VDOT.

Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.

Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.

Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.

Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.

Contribute to improving our processes and policies within the Business Enablement Services program.

Other duties as assigned.