Sr. Kronos Workforce(WFC) Consultant (Skype or Teams interviews)

Please note that this position is with our direct client

We are looking for a Sr. Kronos Workforce(WFC) Consultant (Skype or Teams interviews)

POSITION DESCRIPTION

DIRECT CLIENT Position

Number of positions: 1

Length: 12 Months +

Location: Columbus, OH, 43215

Immediate interviews - Skype or Teams interviews ONLY

Relevant Experience

Mandatory:

WFC Configuration and alignment with Organization Pay Rules

5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience. 5+ years of experience must have been in the calendar years 2008 to present.

Experience with mid-sized/large workforce use of Kronos (i.e. over 10,000 employees)

Experience supporting Kronos for union/bargaining unit workforce

This position requires this contractor to work on-site in Columbus, Ohio after the Covid work-at-home order is lifted. Until then its Work from Home.

Preferred: Hands on experience with the following:

Workforce Scheduler Module

Workforce Activities Module

WFC Mobile Application Support

Experience working with Kronos Cloud support

FTP/SFTP experience

Time Clock Management/Management of Timecards

Integration to PeopleSoft HCM Applications

WFC architecture and technology experience including database support, SQL and reports development

Public Sector experience

Project Management experience

Excellent verbal and written communication skills

Ability to interface and resolve issues across all levels of an organization

Preferred Education and Training

4-year college degree

ITIL concepts

Kronos WFC training courses (please list)

Work Breakdown

40%: Configuration & Functional Support

40%: Kronos support as described in this document

20%: Interaction with customers (agency business owners)

Role Description

Configure and maintain the Kronos system

Collaborate to assess requirements and onboard remaining agencies into Kronos

Assess and help deploy the Activities and Advanced Scheduler modules to new and previously onboarded agencies

Work in collaboration with key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application and its integrations

Identify and troubleshoot production issues and problems in the Kronos Workforce Central application

Consult on application aspects of break/fix approaches and planned enhancements

Test and work with internal support teams and Kronos Cloud teams to upgrade Kronos and deploy service releases

Maintain the integrity of existing Kronos Workforce Central Operations Processes

Proactively identify and implement service improvements in operational delivery processes

Conduct cause analysis for incidents and events affecting Kronos Workforce Central system

Document results of analysis in Event and Incident Management databases

Help identify and implement Kronos Workforce Central performance improvements

Customize Kronos software to meet the State's needs

Develop and/or run existing SQL based queries to assist in data management

Provide program specific input for training teams and support adoption for new agencies

Develop documentation for the configuration of the software based on discovery and union contracts

Be part of discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software