This is one of Japan’s leading IT services and IT staff supply companies. Our clients choose us because of our commitment to provide high-quality IT support and skilled personnel.
Position: Japanese Customer Associate
Industry: BPO Company
Target heads: 6 Japanese
Location: BGC, Taguig City
Salary: Negotiable (30K-80K)
Resolve customer complaints via phone, email, mail, or social media to reach out to customers
Handle inquiries & provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Work with customer service manager to ensure proper customer service is being delivered.
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