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Japanese Custtomer Associate in Taguig

J-K Network Services
Taguig, National Capital Region, Philippines
70,000 - 90,000
April 12, 2017

This is one of Japan’s leading IT services and IT staff supply companies. Our clients choose us because of our commitment to provide high-quality IT support and skilled personnel.

Position: Japanese Customer Associate

Industry: BPO Company

Target heads: 6 Japanese

Location: BGC, Taguig City

Salary: Negotiable (30K-80K)

Schedule: Shifting

Job Description:

Resolve customer complaints via phone, email, mail, or social media to reach out to customers

Handle inquiries & provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Work with customer service manager to ensure proper customer service is being delivered.