Call Center Representative

Job Description

Description:CARCHEX wants to talk with you now!

CARCHEX, a leading seller of vehicle protection plans for over 20 years, is looking to add talented individuals to our growing Pre-Sales Team.

Put your excellent communication skills to work in an environment where you can have fun, further your career and earn competitive compensation CARCHEX is...

Twelve-time winner of “Best Place to Work” by The Baltimore Sun.

Voted among the top “60 Best Companies to Sell For” nationally by Selling Power

A+ Rated with the Better Business BureauCARCHEX Pre Sales Phone Agents are a critical point of contact for our valued customers. These energetic team members engage with customers, ask qualifying questions and transfer the customer to a waiting Sales Representative.

As a CARCHEX Pre-Sales Agent, you will...

Have captivating conversations with consumers across the nation

Deliver a positive customer experience by speaking to interested customers with professionalism and enthusiasm.

Engage customers with our industry leading protection offerings.

Confirm information provided by customers.

Ensure interested customers are successfully transitioned to a sales representative.

Compensation for Call Transfer Agent

$17.50+ per hour PLUS weekly bonus (equivalent of $20.00 - $26.25 per hour)

Annual performance/compensation reviews

Training and Time Off

Paid Training from day 1

Generous Paid Time Off and Sick and Safe Leave

Benefits

Health, Dental, Vision Insurance

Company Paid Life Insurance

Voluntary Life, Long-Term Disability, Short-Term Disability, Hospital Indemnity, Critical Illness, Legal and Pet Insurance

401(K) With a Competitive Employer Match

Advancement Opportunities

Comfortable and convenient workspace

Schedule

Full-Time

Monday to Friday

8-hour shift

9AM – 6PM or 10AM – 7PM

Overtime opportunities

Work Location

In our main office, conveniently located in the Hunt Valley Towne Centre (Hunt Valley, MD), with plenty of free parking, access to light rail, walking access to many shops, restaurants and gyms.

Requirements:

Enthusiastic phone presence

Basic computer skills

Open to coaching and learning new skills

Motivated, energetic and driven to succeed

Pleasant, patient and friendly demeanor

Getting Started

Full-time