Front Desk Coordinator-Scaling Plastic Surgery and Dermatology

Front Desk Coordinator

NOVA Plastic Surgery & Dermatology - Northern Virginia

About NOVA Plastic Surgery

Established in 2011, NOVA Plastic Surgery & Dermatology has grown into one of the premier aesthetic practices in the country. With multiple locations in Northern Virginia and a QUAD A-certified office-based surgical facility, we specialize exclusively in plastic surgery and cosmetic dermatology.

We are proud recipients of:

Inc. 5000 recognition

Best of Loudoun awards multiple years in a row

National recognition as a leader in aesthetic medicine Our model focuses entirely on elective aesthetic care. Our practice is built around clinical excellence, safety, structured systems, and a premium patient experience.

We are supported by an exceptional team of board certified plastic surgeons, physician assistants, aestheticians, and operational leaders. As we continue to grow, we offer clear advancement pathways in both clinical and non-clinical tracks, including patient coordination, sales, and leadership roles.

Position Overview

The Front Desk Coordinator is the first point of contact for NOVA patients and prospective patients.

This role controls inbound communication, protects provider schedules, and ensures every interaction reflects the high standards of our brand. This is not an entry-level receptionist role. It is an access-management position in a structured, high-performance environment.

The ideal candidate is polished, organized, confident on the phone, and comfortable managing multiple priorities in a fast-paced clinical setting.

Key Responsibilities

Inbound Communication

Answer inbound calls promptly and professionally

Lead conversations with structure and clarity

Gather key information efficiently

Schedule appointments appropriately

Perform warm transfers to Patient and Surgical Coordinators when needed Scheduling & Calendar Protection

Manage consultations and follow-up appointments

Confirm, reschedule, and optimize schedules

Protect high-value consult slots

Support same-day schedule efficiency Front-of-House Experience

Greet patients warmly and professionally

Maintain a polished reception area

Support check-in and check-out processes

Coordinate with clinical and administrative teams Documentation & Systems

Accurately document call outcomes

Maintain EMR and scheduling accuracy

Ensure HIPAA compliance Qualifications

Minimum 2 years experience in medical front desk, hospitality, concierge healthcare, or high-touch service environments

Strong phone presence and communication skills

Professional appearance and demeanor

Detail-oriented and organized

Comfortable working in a structured, high-accountability environment Preferred:

Experience in plastic surgery, dermatology, aesthetics, or elective medical care

Familiarity with EMRs, CRMs or scheduling platforms Work Environment

Full-time position

Weekend availability required

Flexibility to work across NOVA locations

Fast-paced, premium clinical setting Compensation & Growth

This role offers competitive hourly pay aligned with Northern Virginia market standards and the responsibility level of the position.

Compensation includes:

$21-$25 per hour, based on experience and prior performance

Quarterly team-based performance incentives. Benefits include:

PTO and paid holidays

Health / dental / vision (if eligible)

Employee discounts

Structured growth opportunitiesClear advancement opportunities into patient coordination, sales, and operations leadership

At NOVA, growth is performance-based. Strong performers have the opportunity to expand responsibilities and increase earning potential over time.

If you are organized, professional, and thrive in structured, high-performance environments, we encourage you to apply