Head, Distribution Training

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Who are we looking for?

We are looking for an experienced and strategic Head of Distribution Training who is passionate about building high-performing, compliant, and customer-centric sales teams. This role will lead the design and delivery of end-to-end training and development strategies across distribution channels, enabling sales leaders, agents, and relationship managers to drive sustainable business growth.

What are we expecting from this role?

Strategy & Leadership

Develop and execute the distribution training and development strategy aligned with overall business objectives

Lead, coach, and develop the distribution training team to deliver high-impact learning solutions

Design capability frameworks for agents, sales leaders, and frontline managers across Agency, Bancassurance, and other distribution channels

Partner closely with business stakeholders to identify capability gaps and address them through targeted development interventions

Drive productivity, quality selling, and customer-centric behaviors through structured training initiatives

Training Design & Delivery

Oversee onboarding, licensing, certification, and continuous development programs for distribution teams

Design and deliver training programs covering insurance products, sales skills, leadership, customer experience, and ethics

Leverage digital tools and learning platforms to scale training through blended learning approaches (classroom, virtual, on-the-job, and digital)

Align training plans with market dynamics and business priorities, ensuring timely support for new product launches and sales initiatives

Define and track training effectiveness metrics, including productivity, quality, persistency, and compliance

Analyze training impact and continuously enhance programs using data, insights, and feedback

Regulatory & Compliance

Ensure all distribution training programs meet regulatory, licensing, and compliance requirements

Maintain training governance, documentation, and audit readiness

Collaborate closely with Compliance and Risk teams to manage mandatory learning programs

Who is the right fit for this role?

Minimum 8 years of experience in insurance distribution, sales training, or sales leadership

Proven experience leading large-scale training programs across multiple distribution channels

Strong understanding of insurance products, sales processes, and regulatory requirements

Bachelor’s degree in Business, Education, or a related field

Professional certifications in Training, Coaching, or Insurance are an advantage

Strategic thinker with strong execution capability and a results-driven mindset

Strong leadership, coaching, and stakeholder management skills

Excellent communication, facilitation, and influencing skills

Data-driven with the ability to link learning initiatives to measurable business outcomes

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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