Field Service Engineer

Job Description

Field Service Engineer

SGM Magnetics - Lifting Division

Position Summary

The Field Service Engineer is responsible for hands-on commissioning, inspecting, troubleshooting, upgrading, and supporting SGM lifting magnet systems installed on overhead and outdoor cranes. This role requires frequent travel to customer facilities, primarily within heavy industrial and steel mill environments, and close coordination with the Engineering and After-Sales Departments in Italy.

The position demands strong electrical and controls expertise, the ability to work independently in autonomous field conditions, and the professionalism required to represent SGM directly to customers.

Key Responsibilities

Travel up to 60% of the time to customer facilities across the United States and Canada to:

Commission new lifting magnet systems

Perform inspections and preventative maintenance

Execute system retrofits and upgrades

Diagnose and resolve electrical, mechanical, and control-related issues

Commission, test, and inspect high-voltage and low-voltage electrical systems installed on overhead cranes and outdoor cranes.

Troubleshoot and modify PLC-based magnet control systems, including:

Hardware and software diagnostics

Do program updates and ladder logic verification

Understand and troubleshoot complete magnetic lifting devices, including:

PLC and electromechanical controllers

Industrial communication networks (Ethernet, DeviceNet, Profibus, Profinet)

AC/DC drives

Battery backup systems

HMI systems and wireless control network components

Perform programming and troubleshooting using platforms such as:

RSLogix 5000

Studio 5000

FactoryTalk View

TIA Portal

Other industrial control software tools

Deliver customer training on system operation, safety procedures, troubleshooting, and best practices.

Interpret electrical schematics, wiring diagrams, and technical documentation to support commissioning and service activities.

Generate detailed service, commissioning, and inspection reports, including:

Electrical measurements and troubleshooting

Root cause analysis

Corrective actions

Photographic documentation

Technical recommendations

Maintain organized documentation of manuals, reports, drawings, and project-related files.

Coordinate technical clarifications and troubleshooting efforts with the Engineering Department in Italy.

Ensure strict compliance with safety standards, including work in steel mill environments, use of aerial lifts, and adherence to site-specific safety procedures.

Work Environment and Physical Requirements

Comfortable working at heights and driving aerial lifts

Stand and/or walk during shifts lasting up to 10 hours

Work flexible schedules including weekends, nights, and holidays as required

Operate in environments with varying noise levels

Lift up to 50 pounds

Frequently push, pull, squat, bend, reach, and climb stairs when applicable

Work in heavy industrial and steel mill environments

Required Qualifications

Bachelor's Degree in Mechatronics

Willingness to relocate to the United States

Strong knowledge of electrical systems (high and low voltage)

Knowledge working with PLC and PC-based control systems

Knowledge in industrial communication protocols (Ethernet/IP, DeviceNet, Profibus, Profinet)

Knowledge working with HMI systems and/or other control network components

Ability to read and interpret electrical drawings and technical documentation

Strong verbal and written communication skills

Excellent customer service and interpersonal skills

Ability to work independently in an autonomous environment

Willingness to travel up to 60%

Compensation and Benefits

Starting Salary: $55,000 USD per year

6-Month Performance Review: Increase to $60,000 USD per year

Housing: SGM will provide housing for two months during apartment search

Benefits: United Healthcare (Medical, Dental, Vision, Life AD & D) paid by company

SGM 401(k) Profit Sharing Plan

Vacation and Paid Holidays

TN Visa: SGM will assist and cover fees for TN Visa processing

Relocation: SGM will cover flight to the U.S. and shipping of personal belongings (excluding vehicle and furniture)

Company Description

SGM has developed a position of pioneer and leader on industrial lifting magnets and has extended its magnetic separation expertise to other in-house separation technologies that are inductive based sensor separators, X-ray separators, color sorters, gravimetric separation and processes. The SGM business model is based on providing technological expertise and to being close to its customers through a network of SGM Magnetics corporations located in Italy, Germany, UK, USA, China and India as well as a few long standing agents with extensive experience in the SGM products and technologies.

Full-time