Mobile Program Manager

SUMMARY:

Gracelight Community Health is launching a new Mobile Field Medicine Program to extend comprehensive primary care and specialized services, including Enhanced Care Management (ECM) and Community Supports, directly to housing-insecure and high-risk Medi-Cal members across Los Angeles County. The Mobile Program Manager will play a critical leadership role in building and managing this innovative "health center on wheels" from the ground up-overseeing all day-to-day operational aspects of the mobile units, establishing essential community and payer partnerships, and ensuring high-quality, integrated service delivery in field settings.

This is a dynamic, field-facing role ideal for someone who is highly self-directed, relationship-driven, operationally adept, and deeply motivated to drive health equity through mobile innovation and direct community engagement.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Pre-Launch (Hire Date - late 2025): Program Development and Infrastructure Building

Identify, engage, and secure service agreements or MOUs with transitional housing providers, shelters, supportive housing agencies, and other key community partners to establish mobile clinic sites.

Support completion of vendor contracts, equipment procurement, and operational readiness activities.

Assist in finalizing all operational workflows, including patient intake, scheduling, service delivery protocols, and patient navigation processes specific to the mobile setting.

Collaborate with Human Resources and Clinical leadership to finalize mobile team staffing coordination plans, ensuring all roles are defined and filled prior to launch.

Prepare detailed mobile deployment schedules and site engagement plans, optimizing routes and maximizing patient reach.

Support reporting activities for the PATH CITED grant (e.g., documentation of partnerships and ramp-up milestones). Post-Launch (October 2025 onward): Program Operations and Management

Oversee the day-to-day operations of the mobile units, functioning as the primary site manager, ensuring smooth clinical and administrative workflows in a field setting.

Manage and optimize mobile unit scheduling, site coordination, and field team support, addressing logistical challenges proactively.

Ensure proper maintenance, cleanliness, and stocking of the mobile units, including medical supplies, equipment, and general upkeep.

Implement and monitor safety protocols and emergency preparedness plans specific to mobile operations, safeguarding staff, patients, and assets in diverse community environments.

Monitor and drive achievement of key program metrics, including patient enrollment, referral activity, site engagement, and overall service delivery targets for both primary care and ECM services.

Oversee ECM enrollment metrics specifically, ensuring adherence to contractual targets and optimizing patient identification and engagement.

Analyze operational data to identify areas for efficiency improvements, patient flow optimization, and quality enhancement within the mobile program.

Lead quarterly evaluations of operational effectiveness and actively assist in expansion planning (e.g., addition of new units, teams, or community sites).

Serve as the primary liaison to housing sites and community partners, maintaining strong collaborative relationships.

Support payer reporting requirements and internal quality improvement efforts. QUALIFICATIONS, SKILLS & ABILITIES:

Bachelor's degree in Public Health, Social Work, Healthcare Administration, or related field or equivalent operational experience required.

3-5 years of progressive experience in FQHC operations, Medi-Cal program management, housing navigation, ECM delivery, or mobile health programs.

Demonstrated ability to build cross-sector partnerships and effectively negotiate service agreements.

Deep knowledge of Medi-Cal, Cal AIM, Enhanced Care Management, and Community Supports programs is essential.

Strong organizational, project management, and communication skills.

Must be self-directed, independent, adaptable, and comfortable working in community-based environments. PHYSICAL, ENVIRONMENTAL, AND MENTAL REQUIREMENTS:

The physical, environmental, and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical: While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or sit. The employee is occasionally required to push/pull objects up to 50 lbs., and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. The employee is occasionally required to ascend and descend stairs. Specific vision abilities required by the job include close vision, color vision, and ability to adjust focus.

Sensory: The employee is frequently required to read documents, written reports, and plans. Ability to compose routine reports and correspondence. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff, etc. Must be able to speak clearly and understand/be understood using the English language.

Cognitive: The employee is frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days. Must be able to analyze information, problems, situations, practices, or procedures. Must be able to analyze complex technical data using qualitative and quantitative sources of information to formulate logical and objective conclusions and to recognize alternatives and their implications. Must be able to carry out instructions delivered in written, oral or in other daily situations that arise and deal with problems involving several concrete variables in standardized situations.

Environmental: Frequent exposure to varied office and mixed (health center/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.

SPECIAL REQUIREMENTS:

Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Gracelight practices.

This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.

A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.

May be required to obtain and maintain First Aid and CPR certification.