Supervisor, Fulfillment (Shipping & Receiving)

Position Overview

The Fulfillment Supervisor (Shipping & Receiving) provides frontline leadership for both inbound and outbound operations at the Obetz facility. This role is responsible for overseeing receiving, inventory movement, picking, packing, and shipping activities to ensure service levels, inventory accuracy, and operational efficiency are consistently achieved.

As an exempt leader, this position exercises independent judgment in labor deployment, workflow coordination, dock scheduling, and performance management across both inbound and outbound functions. This role plays a critical part in maintaining throughput, protecting inventory integrity, and ensuring on-time order fulfillment in a high-volume environment.

Scope of Responsibility

Direct leadership of fulfillment associates, including seasonal workforce scaling

Ownership of inbound and outbound KPIs: productivity, inventory accuracy, order accuracy, safety, and on-time shipping

Execution of WMS-driven receiving and fulfillment processes

Oversight of dock operations, material flow, and inventory movement

Frontline safety, compliance, and audit readiness Key Responsibilities

Shipping & Receiving Operations Leadership

Lead all inbound and outbound operations including receiving, unloading, inspection, put away, picking, packing, and shipping

Ensure inbound shipments are processed accurately and efficiently within dock-to-stock targets

Ensure customer orders are fulfilled accurately and shipped on time

Coordinate dock schedules, carrier arrivals, and outbound shipping flow to prevent delays or congestion

Monitor workflow across inbound and outbound areas and remove operational bottlenecks Performance Management & Accountability

Drive shift-level performance metrics including productivity, inventory accuracy, order accuracy, and service levels

Monitor operational dashboards and communicate expectations during shift huddles

Identify performance gaps and implement real-time corrective actions

Support labor cost control through effective workforce planning and utilization Team Leadership & Development

Supervise, coach, and develop frontline associates and leads

Conduct performance evaluations and administer corrective action when necessary

Support onboarding and training of new hires and seasonal employees

Foster a culture of accountability, teamwork, and safety

Partner with HR on attendance, retention, and employee relations Cross-Functional Coordination

Partner with Inventory Control to maintain inventory accuracy and resolve discrepancies

Collaborate with Transportation and Shipping teams to ensure smooth outbound flow

Communicate volume forecasts, capacity constraints, and operational risks proactively

Support peak readiness planning and staffing ramp execution Safety, Compliance & Quality

Enforce adherence to all safety policies and operational procedures

Promote compliance with GMP and food safety standards (as applicable)

Maintain dock, staging, and fulfillment areas in audit-ready condition

Address safety concerns immediately and promote a proactive safety culture

Bachelor's degree or equivalent operational leadership experience

3-5 years of experience in warehouse, fulfillment, shipping/receiving, or distribution operations

2+ years of direct supervisory experience in a high-volume environment

Experience managing both inbound and outbound operations preferred

Working knowledge of WMS systems, inventory control, and shipping processes

Strong analytical skills with experience tracking operational KPIs

Proven ability to lead teams and make independent operational decisions

Flexibility to work extended hours during peak seasons

Preferred

Experience in food production, CPG, or high-volume direct-to-consumer fulfillment

Experience working with carriers, dock scheduling, and vendor compliance

Bilingual capability aligned to workforce demographics

Exposure to Lean or continuous improvement methodologies Leadership Competencies

Operationally disciplined with strong attention to detail

Data-driven and performance-focused

Strong communicator across inbound and outbound teams

High accountability and ownership mindset

Adaptable in fast-paced, peak-driven environments

Collaborative and team-oriented leader

Impact

The Fulfillment Supervisor (Shipping & Receiving) plays a critical role in ensuring seamless product flow from inbound receipt through outbound shipment. By balancing inventory accuracy, throughput, and service performance, this role directly supports customer satisfaction, operational efficiency, and overall site performance at the Obetz facility.