Customer Service Representative (CSR)

Job Description

Company Description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are currently looking for a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team in Columbus, Ohio.

Key Responsibilities

Provide professional and friendly assistance to customers and clients

Respond to customer inquiries, questions, and service requests in a timely manner

Maintain accurate records of customer interactions and service details

Assist customers with product or service information and basic troubleshooting

Work collaboratively with internal teams to resolve customer concerns

Support promotional events or outreach initiatives when needed

Ensure high levels of customer satisfaction through excellent serviceQualifications

High school diploma or equivalent required

Previous customer service experience is a plus but not required

Strong communication and interpersonal skills

Ability to remain calm and professional when handling customer concerns

Strong organizational skills and attention to detail

Ability to multitask and work in a fast-paced environment

Additional Information

Competitive weekly pay

Opportunities for career growth and advancement

Hands-on training and mentorship

Collaborative and supportive work environment

Professional development opportunities

Paid time off and employee benefits package

Full-time