CSR Call center Agent Cebu City

*Customer Service Representative / Call Center Agent**

*Cebu Onsite**

*Telesys BPO** ### About Telesys BPO Telesys is growing! Join our team of **Customer Service Representatives / Call Center Agents** and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our offices are conveniently located in **Cebu** and easily accessible via public transportation, giving you a stable and rewarding career—just like hundreds of our team members who have built their careers with us. ### Job Description We are looking for **Customer Service Representatives / Call Center Agents** who will serve as the first point of contact for customers. You will assist customers with inquiries, provide solutions, and ensure excellent service at all times. ### Key Responsibilities:

Handle inbound customer inquiries via phone, chat, or email

Provide accurate information about products, services, or processes

Resolve customer concerns efficiently and professionally

Document customer interactions and resolutions accurately

Escalate complex issues to supervisors when necessary

Meet quality, customer satisfaction, and productivity metrics ### Work Schedule & Training:

Shifting schedules, including nights, weekends, and holidays

Full paid training provided ### What to Expect:

Fast-paced, customer-focused environment

Opportunities to develop professional skills and grow within the company ### Requirements

High School or Senior High School Graduate (College level or graduate is a plus)

Good English communication skills

Strong customer service and problem-solving skills

Basic computer skills and ability to multitask

Willing to work onsite in **Cebu**

Amenable to shifting schedules ### Why Work for Us? At Telesys BPO, we believe employees thrive in a supportive and rewarding workplace. ### Compensation & Benefits:

**UP TO 28K monthly basic plus incentives**

Paid training and upskilling opportunities

Clear career growth and promotion paths ### Workplace Culture:

Supportive and collaborative team environment

Ongoing coaching and mentorship

Employee engagement activities and recognition programs ### Apply Now Build a meaningful and stable career in the BPO industry with **Telesys BPO** as a **Customer Service Representative / Call Center Agent**. Apply today and help provide excellent customer service.

Job Type: Full-time