Project Manager

Project Manager American Bath Group (ABG) is a leading manufacturer of high-quality bathware products for residential and commercial markets across North America.

Built on innovation, craftsmanship, and continuous improvement, ABG delivers products designed to enhance everyday life.

We are seeking a detail-oriented and customer-focused Project Manager to support key accounts, drive cross-functional coordination, and ensure projects are delivered on time and to specification.

Position Summary The Project Manager oversees the full lifecycle of customer orders and projects within a fast-paced manufacturing environment.

This role ensures alignment across departments, maintains customer satisfaction, and proactively manages timelines, risks, and communication.

You will serve as the primary point of contact for key accounts, partner with internal teams, and drive execution from order entry through delivery and post-sales support.

Primary ResponsibilitiesOversee support for key accounts, including Welltower and IMIManage projects end-to-end from order entry through after-sales supportAct as the primary contact for customers, contractors, plumbers, builders, wholesalers, rep agencies, and internal stakeholdersCoordinate across Sales, Manufacturing, Accounting, Shipping/Logistics, and Warranty teams to ensure alignmentTrack project progress, production timelines, and material availabilityMonitor lead times and ensure customer commitments are met (e.g., 10-day timelines)Enter, review, and proof orders to ensure accuracy and alignment with customer specificationsMaintain and update Smartsheets and internal tracking systemsProvide internal updates and status reports to leadershipProactively follow up with departments when deadlines are at riskEscalate production, scheduling, or supply issues quickly and effectivelyWork cross-functionally to resolve production, shipping, or scheduling challengesManage customer expectations and communication when issues ariseAssist with billing and accounting-related issue resolutionSupport onboarding of new Welltower contractorsCoordinate escalation calls to improve timelines or resolve capacity constraintsLead monthly rep/quote tracking calls with 30+ agenciesMaintain strong customer relationships to support retention and repeat business Required Skills & AbilitiesStrong organizational and project management skills with attention to detailExcellent communication skills with a proactive, customer-focused approachAbility to manage multiple priorities in a fast-paced environmentStrong problem-solving skills and ability to escalate issues appropriatelyComfortable working across multiple systems and developing tracking toolsAdaptable, flexible, and solutions-oriented mindset Education & ExperienceHigh school diploma or equivalent required; associate’s or bachelor’s degree preferredEntry-level role; customer-facing, coordination, or project support experience preferredStrong computer skills required (Smartsheet experience a plus)Interest in process improvement or AI tools is a plus Physical RequirementsAbility to work in an office and manufacturing environment as neededAbility to sit, stand, and move between departments throughout the day Why Work for American Bath Group?

ABG offers a stable, growing environment where team members can make a measurable impact.

You will gain exposure to cross-functional operations, customer account management, and process improvement initiatives.

We provide opportunities for long-term career growth in a collaborative, fast-paced environment focused on continuous improvement.

Equal Employment Opportunity Statement American Bath Group (ABG) is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, veteran status, gender identity, sexual orientation, or any other protected characteristic