Technical Writer III
Description:
2 Tech Writers (Level II rate) with for the Policy, Process and Standards Job Description
1 Tech Writer (Level III rate) for the Disaster Recovery Job Description
Policy, Process and Standards Job Description
The Governor's Office of Information Technology (OIT) is looking for a highly-motivated IT Technical Writer. This role's primary responsibility is to create operational documentation in support of processes, procedures, workflows, standards, diagrams and disaster recovery plans for all IT teams and Business Applications. The IT Technical Writer is well-educated in technical writing. This role must be motivated with excellent writing and communication skills. The successful candidate will collaborate with Infrastructure Operations, Application Delivery and Support, Services Engagement, and other IT leadership and must demonstrate an ability to build strong relationships and maintain positive partnerships with our customers and partners. This role must be able to communicate effectively to understand, assess, explain and provide solutions when called upon to do so.
RESPONSIBILITIES INCLUDE:
Create, update and maintain operational documentation for processes, procedures, workflows, standards, and diagrams of infrastructure operations and application data flow.
Create, update and maintain Disaster Recovery plans and related documentation, including work instructions and process flows.
Work with associates/Technical owners to generate documents or revise/update previously published documents, as necessary
Update document repositories and document naming convention for standardization
Review, format, and proofread technical procedure documents; provide completed documents to OIT for final review and approval.
Produce high-quality documentation that is appropriate for its intended audience
Document procedures, use cases, requirements, and technical designs
Create process flows, networking, and infrastructure diagrams
Create and edit documents and diagrams using Google or Microsoft applications, such as Word, Visio, and PowerPoint and/or their Google equivalents
Work collaboratively with a team of analysts, developers, engineers, and other security professionals
Work with contributors to resolve content issues or gaps
Create and/or organize material and completing writing assignments according to specified standards regarding order, clarity, conciseness, style and terminology
REQUIRED SKILLS/EXPERIENCE:
A bachelor's degree in computer science, information systems, information protection (information security), or a related IT field is required.
2 years of experience in preparing and editing IT operations documents, including technical documents.
Experience in updating/creating Disaster Recovery Plans/Technology Recovery Plans
Understanding of IT Disaster Recovery documentation and best practices
Demonstrate analytical experience, close attention to detail, excellent critical thinking, logic, and solution orientation
Develop, implement, support, and update technology-related documentation systems
Interpret, analyze and document regulatory and audit requirements
Work collaboratively with a team of analysts, developers, engineers, and other professionals
Experience with creating and editing documents and diagrams using Microsoft applications, such as Word, Visio, and PowerPoint or their Google equivalents
Detail-oriented, organized, and able to deliver high quality documentation
Able to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Strong verbal communications skills and concise written communication skills
Must be able to effectively communicate technical details and thoughts in non-technical/general terminology
Work well in team environments with internal and external resources as well as work independently on tasks
Strong organizational, multi-tasking, and time management skills
Disaster Recovery Job Description
The Governor's Office of Information Technology (OIT) is looking for a highly-motivated IT Technical Writer. This role's primary responsibility is to create Disaster Recovery Plans with IT teams for all IT and Business Applications. The IT Technical Writer is well-educated in technical writing. This role must be motivated with excellent writing and communication skills. The successful candidate will collaborate with Application Delivery and Support, Infrastructure Operations, Services Engagement, and other IT leadership and must demonstrate an ability to build strong relationships and maintain positive partnerships with our customers and partners. This role must be able to communicate effectively to understand, assess, explain and provide solutions when called upon to do so.
RESPONSIBILITIES INCLUDE:
Create, update and maintain Disaster Recovery and related documentation, including work instructions and process flows.
Work with associates/Technical owners to generate documents or revise/update previously published documents, as necessary
Update document repositories and document naming convention for standardization
Review, format, and proofread technical procedure documents; provide completed documents to OIT for final review and approval.
Produce high-quality documentation that is appropriate for its intended audience
Document procedures, use cases, requirements, and technical designs
Create process flows, networking, and infrastructure diagrams
Create and edit documents and diagrams using Google or Microsoft applications, such as Word, Visio, and PowerPoint and/or their Google equivalents
Work collaboratively with a team of analysts, developers, engineers, and other security professionals
Work with contributors to resolve content issues or gaps
Create and/or organize material and completing writing assignments according to specified standards regarding order, clarity, conciseness, style and terminology
REQUIRED SKILLS/EXPERIENCE:
A bachelor's degree in computer science, information systems, information protection (information security), or a related IT field is required.
Experience in updating/creating Disaster Recovery Plans/Technology Recovery Plans.
2 years of experience in preparing and editing documents, including technical documents.
Understanding of IT Disaster Recovery documentation and best practices
Demonstrate analytical experience, close attention to detail, excellent critical thinking, logic, and solution orientation
Develop, implement, support, and update technology-related documentation systems
Interpret, analyze and document regulatory and audit requirements
Work collaboratively with a team of analysts, developers, engineers, and other professionals
Experience with creating and editing documents and diagrams using Microsoft applications, such as Word, Visio, and PowerPoint or their Google equivalents
Detail-oriented, organized, and able to deliver high quality documentation
Able to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Strong verbal communications skills and concise written communication skills
Must be able to effectively communicate technical details and thoughts in non-technical/general terminology
Work well in team environments with internal and external resources as well as work independently on tasks
Strong organizational, multi-tasking, and time management skills Background Verification
Minimum Verification Requirements
Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.
State Criminal Record verification (past 7 years covering each State in which the candidate has resided)
County Criminal Records (past 7 Year Address History)
Federal Criminal Records Verification (past 7 years)
SSN Name Search
Global Monitor Check (formerly Patriot/OFAC/Terrorist)
(Suppliers Only)
To order, click on the link to the right:
Order Standard Background Verification
Type Qualification Description Competency Experience Required