Credit Controller/Officer

Position/Employment type:

Credit Controller/Officer

Organization/Reporting line:

Reporting to Financial controller

Place of work/Travel:

GardaWorld Lilongwe, Malawi

Contact and Cooperation:

Internally: Main cooperation with the Finance Controller/Head of Finance, Senior Management,

Externally: Clients,

Job Summary:

The Credit Controller is responsible for maintaining strong client relationships while enforcing credit control measures that support healthy cash flow and low Days Sales Outstanding (DSO). This role requires strong reporting skills, attention to detail and the ability to manage a large and active client database in a fast-paced, high volume billing and collections environment.

Key Responsibilities:

1. Credit Management & Collections

Manage an assigned portfolio of clients

Proactively follow up on outstanding invoices

Ensure timely collection of payments in line with agreed credit terms

Escalate overdue accounts where necessary

Maintain accurate records of collection efforts and client communications

2. DSO & Cash Flow Management

Implement and monitor measures to maintain low DSO

Identify slow paying trends and propose corrective actions

Work closely with Operations and Billing to resolve client disputes promptly

Support monthly cash flow forecasting through accurate reporting

3. Reporting & Analytics

Prepare and analyse:

Age analysis reports

Overdue reports

Collection performance reports

Client payment trend analysis

Provide insights on high risk accounts and recommend action plans

Reconcile client balances and investigate variances

Maintain accuracy of the accounts receivable ledger

4. Client Relationship Management

Build and maintain professional relationships with assigned clients

Communicate clearly and confidently regarding outstanding balances

Handle client queries in a timely and professional manner

Support and review client service delivery and liaise with operations where deficiencies in service delivery are noted

Support contract profitability by ensuring billing and collections discipline

5. Systems & Controls

Utilize Microsoft Dynamics NAV (Navision) or similar ERP systems

Maintain clean and accurate client master data

Ensure compliance with company credit control policies

Support audit requirements relating to receivables

Authority:

As directed and delegated by Head of Finance.

Accountability:

The Credit Controller/Officer is accountable to the Head of Finance for their responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of their KPI’s.

Competencies:

Strong analytical and reporting skills

Advanced Microsoft Excel skills (pivot tables, lookups, basic analytics)

Excellent communication and negotiation skills

Strong interpersonal and relationship management skills

Ability to work under pressure and meet collection targets

High level of integrity and attention to detail

Strong team collaboration skills.

Qualifications & Experience:

Bachelor’s Degree in either Accounting, Finance, Economics, Business Administration or related field

Minimum 2–4 years experience in credit control or accounts receivable in a busy, high volume billing and collections environment

Experience managing a large database of clients

Strong understanding of credit management principles