Customer Communication Correspondent

Job Description

Job Title: Customer Communication Correspondent

Location: Champion Chevrolet

Position Type: Full-Time

About Us:

Champion Chevrolet is committed to delivering an exceptional customer experience before, during, and after the sale. We believe the relationship doesn’t end when a customer leaves the dealership—it’s just the beginning.

Position Overview:

We are seeking a highly organized and detail-oriented Customer Communication Correspondent to manage and execute customer follow-up communications. This role plays a key part in strengthening customer relationships by ensuring timely, professional, and personalized outreach through both mail and email.

Key Responsibilities:

Send personalized thank-you letters and emails to customers after vehicle purchases and dealership visits

Maintain and update customer contact records using spreadsheets and CRM tools

Create, format, and manage communication templates using Microsoft Word, Excel, or Google Docs/Sheets

Ensure all communications are accurate, professional, and aligned with dealership branding

Track follow-up schedules to ensure no customer is missed

Assist in developing new follow-up campaigns and customer engagement ideas

Work closely with sales and management teams to ensure timely communication

Qualifications:

Proficient in Microsoft Word and Excel OR Google Docs and Google Sheets

Strong computer and data entry skills

Excellent written communication and attention to detail

Highly organized and able to manage multiple tasks efficiently

Professional demeanor and positive attitude

Previous administrative, customer service, or office experience preferred but not required

What We Offer:

Competitive pay (based on experience)

Stable, full-time position

Opportunity to grow within the dealership

Positive, team-oriented work environment

The chance to directly impact customer satisfaction and retention

Why This Role Matters:

This position is critical in helping Champion Chevrolet stand out by delivering a personal touch that customers don’t often experience in today’s market.

Full-time