We are hiring a multi-channel support agent who can handle both voice calls and live chat to assist customers efficiently.
Responsibilities:
Respond to customer queries via phone, chat, and email
Provide quick and accurate solutions
Manage multiple chats simultaneously
Maintain high customer satisfaction ratings
Follow company communication standards
Requirements:
Good typing speed (minimum 30–40 WPM)
Strong written and verbal communication skills
Ability to multitask
Previous chat support experience is a plus
Benefits:
Work-from-home convenience
Skill development in multiple support channels
Growth opportunities