Billing Account Associate

Customer Service Representative – Financial Cebu City - Cebu Onsite Caldwell Communication About Caldwell Communication Caldwell Communication is actively hiring Customer Service Representatives in Cebu. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry. Job Description We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support. Responsibilities:

Respond to financial inquiries via phone, chat, or email

Assist with payments, account updates, and billing questions

Document all interactions in the system

Escalate complex issues to supervisors

Maintain productivity, quality, and client satisfaction metrics Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on financial processes and systems Requirements:

High School or Senior High School graduate (College preferred)

Strong English communication

Customer-focused and detail-oriented

Basic computer literacy and multitasking ability

Willing to work onsite in Cebu City Why Join Us

Competitive salary and performance-based incentives

Exposure to financial accounts and professional development

Mentorship and career growth in a collaborative environment Apply Now Join Caldwell in Cebu to support clients with financial inquiries while growing your BPO career.

Job Type: Full-time