Telecommunications Operator I (ERB)

General Description:

The purpose of this class within the organization is to manage and coordinate emergency and dispatch functions on behalf of the Rock Hill Police Department. This class works under close to general supervision according to set procedures, but determines how or when to complete tasks.

Minimum Education and Experience Requirements:

Requires High School graduation or GED equivalent. Requires experience operating emergency telecommunications equipment, radio transmitting equipment, or telephone switchboard. Two years in dispatch or customer service or closely related experience preferred. The equivalent combination of education, training and related work experience may be considered.

Special Certifications and Licenses:

Ability to obtain E911 Certification and NCIC Full Function Certification within one year of hire.

Desirable Knowledge, Skills, and Abilities:

Knowledge of operating procedures for dispatching emergency and safety services.

Knowledge of the names and locations of the streets and principle buildings in the city.

Knowledge of fire, police, rescue, and other appropriate organizations' operations.

Ability to operate computer equipment.

Ability to react quickly, calmly, and effectively under emergency conditions.

Ability to speak clearly and concisely with a well-modulated voice.

Ability to write legibly, maintain logs, records, and perform routine clerical work.

Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines.

Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Work is performed onsite. The incumbent must be present at work to perform the essential functions of this job.

Essential Job Functions:

Performs specialized work with telecommunications equipment to receive and transmit information. Work requires fast, effective processing of information and the performance of related clerical duties.

Receives calls from the general public requesting emergency or safety services.

Dispatches appropriate public safety units and assists in obtaining additional information and locating streets and addresses.

Coordinates activities between various public safety agencies. Receives radio/telephone calls from field units, transmits messages via radio, telephone, or computer and makes inquiries to obtain information or service of other agencies.

Maintains radio contact with public safety units that are on call. Keeps continuous record of status of units in and out of service and on cases.

Performs NCIC and SCDMV queries; operates the NCIC terminal.

Performs all other duties as may be assigned to meet organizational needs.

This Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description. The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age.