Composites Customer Service

Reporting to the Composites Sales Manager, the Composites Customer Service Representative executes daily operations to ensure the sales team consistently exceeds customer expectations. This role serves as a critical link between the customer and production, driving excellence through accurate order management and proactive client support.

The items listed below are good representative of the responsibilities required, but others may be assigned as necessary.

Customer Support: Serve as the primary service and technical support contact for the Composite Sales department.

Inventory Coordination: Allocate materials from stock and coordinate with the warehouse supervisor to verify in-stock composite inventory to ensure data accuracy.

Order Management: Execute end-to-end order processing, including data entry, formal acknowledgments, tracking, and change requests.

Customer Expediting: Proactively manage and accelerate production timelines to meet urgent customer delivery requirements.

Technical Documentation: Build and maintain Item and part Bills of Materials (BOM) to support accurate manufacturing.

Reporting: Generate and distribute comprehensive open-order status reports to provide transparency to customers.

Sales Partnership:Collaborate with the sales team on administrative tasks and strategic initiatives as needed.