IT Support Engineer Level 1

Escalating IT issues to the IT manager where necessary

• Responsible for managing backups and tape rotation

• Diagnosing and resolving technical issues Undertaking small- to medium-sized IT projects as instructed by the IT manager

• Providing desktop and server support

• Supporting and maintaining MS Server/Desktops and MS Exchange

• Setting up and configuring new laptops and desktops • Installing authorised software to laptops and desktops • Ensuring security and upgrades are applied to desktops and laptops and kept up to date • Antivirus installation to all desktops and laptops • Fault finding to laptops and desktops • Reporting faults and maintaining logs on servers, desktops and laptops • Completing internal user moves including phones • Patching of network and phones • Ensuring all logs for equipment and users are maintained • Creating purchase requisitions for IT hardware/software • Ensuring licensing for all software purchased is recorded and maintained • Exchange server mailbox maintenance including archiving mailboxes • Setting up new users and disabling expired accounts in accordance with HR requirements