Customer Relationship Manager

Key Responsibilities

• Maintain and update customer information in the CRM system.

• Coordinate with sales, service, and operations teams for customer requirements.

• Handle customer inquiries, complaints, and service requests professionally.

• Track customer interactions and maintain accurate records.

• Prepare CRM reports, dashboards, and customer engagement summaries.

• Conduct customer follow-ups for service schedules and feedback.

• Support customer retention and relationship-building initiatives.

• Ensure timely resolution and escalation of customer issues.

• Assist management with customer analytics and business insights.

• Maintain confidentiality and accuracy of customer data