Client Engagement Manager

Delivery Engagement Manager

Location: Hybrid / Remote Options

Company: The Judge Group

About Us

The Judge Group is a leading technology services company at the forefront of innovation, delivering cutting-edge solutions to clients worldwide. Our commitment to excellence and continuous improvement drives us to seek talented individuals who can lead, inspire, and deliver impactful results.

If you're passionate about leading U.S. and global teams, have a proven track record delivering large-scale programs using SAFe Agile, and thrive in a fast-paced, collaborative environment we want to hear from you.

Role Overview

As a Delivery Engagement Manager, you will leverage your expertise in the Scaled Agile Framework (SAFe) to lead onshore and offshore delivery teams. You will serve as the primary point of contact (SPOC) for clients, ensuring high-quality service delivery, operational excellence, and strong stakeholder relationships.

Partnering closely with Account Executives, you will drive client satisfaction, manage delivery operations, and identify opportunities to grow our services footprint.

What You'll Do

Delivery Leadership (70%)

Lead delivery across one or more client engagements

Manage client expectations, ensuring SLA compliance and delivery excellence

Oversee multiple distributed teams (onshore/offshore) and ensure alignment

Drive Agile best practices and coach teams toward continuous improvement

Monitor engagement health, risks, dependencies, and financial performance

Ensure on-time, on-budget delivery with strong risk mitigation strategies

Develop and present executive-level dashboards (status, KPIs, financials)

Champion CI/CD practices to enhance quality and efficiency

Facilitate Agile ceremonies in virtual and distributed environments

Collaborate with cross-functional teams on scope, estimates, and delivery plans

Foster innovation and continuous improvement across teams

Client Engagement Management (20%)

Partner directly with clients and internal stakeholders to ensure delivery success

Align client needs with internal capability teams to drive solutions

Manage budgets, run rates, and delivery outcomes in line with SOWs

Coordinate with sales, delivery leadership, and strategic partners

Ensure accurate billing, invoicing, and receivables in collaboration with back-office teams

Professional Development (10%)

Stay current on industry trends, Agile practices, and consulting insights

Attend industry events and share knowledge internally

Mentor Account Executives on consultative selling and client engagement strategies

What Success Looks Like

High client delivery satisfaction ratings

Consistent delivery at or above expected margins

Growth of services revenue within assigned accounts

What We're Looking For

Proven experience leading large-scale Agile/SAFe programs

Strong stakeholder management and client-facing skills

Experience managing distributed/global delivery teams

Financial acumen (budgeting, forecasting, margin management)

Excellent communication, leadership, and problem-solving abilities

Passion for continuous improvement and innovation

Why Join The Judge Group?

Work with a global, forward-thinking organization

Lead high-impact, enterprise-level engagements

Collaborate with top talent across geographies

Grow your career in a dynamic, fast-paced environment

Job Type: Remote, Full-Time, Permanent