Program Manager/Supervisor

Job Description

Description:

We are seeking an experienced and highly organized On-Site Program Manager / Supervisor to oversee Medical Support Assistant (MSA) operations supporting a federal healthcare environment in Bethesda, Maryland. This role is responsible for daily staffing coordination, recruitment support, onboarding compliance, training oversight, quality assurance, and operational continuity for administrative healthcare support personnel.

The ideal candidate will excel in a fast-paced healthcare setting and possess strong leadership, communication, and problem-solving skills.

Key Responsibilities

Ensure all contract positions are staffed with trained personnel at all required times

Coordinate coverage for planned and unplanned absences

Maintain continuity of services across assigned clinical and administrative areas

Coordinate staffing activities with Government supervisors and Contracting Officer Representatives (CORs)

Monitor attendance, punctuality, and shift coverage

Maintain staff sign-in processes and ensure staff remain at duty stations during scheduled shifts

Recruit and pre-screen qualified candidates

Coordinate candidate interviews with Government supervisors

Participate in applicant screening calls and hiring coordination

Ensure completion of onboarding documentation, medical clearances, drug testing, and security requirements

Coordinate PIV badge and federal credentialing processes

Ensure completion of mandatory orientation and annual training requirements

Provide refresher training and performance support as needed

Conduct contractor performance evaluations

Review and approve timecards and differential hour summaries

Attend meetings with Government leadership and provide required reports

Ensure compliance with workplace conduct, customer service, and vaccination requirements

Work Environment

This position supports a healthcare and clinical research environment that operates 24/7, including weekends and holidays. Schedule flexibility may occasionally be required to support evening, night, weekend, or emergency staffing operations.Requirements:

Bachelor's Degree Preferred

3+ years of supervisory experience in a healthcare administration setting

Strong administrative and organizational skills

Experience coordinating schedules, staffing, or personnel operations

Proficiency with Microsoft Office applications, including Word and Excel

Ability to work in a healthcare environment with direct interaction with patients, visitors, and clinical staff

Ability to obtain and maintain required federal credentialing and identification access

Preferred Experience

Experience in healthcare operations, staffing coordination, or supervisory support

Experience supporting hospital, clinic, or patient support services environments

Familiarity with scheduling systems, electronic records systems, or healthcare administrative workflows