Remote IT Support Specialist

We are seeking a skilled and customer-focused IT Support Specialist to join our technology team. In this role, you will provide technical support to employees and users by troubleshooting hardware, software, and network issues. You will help maintain IT systems, ensure reliable technology operations, and deliver excellent customer service while supporting the organization's daily business activities.

Key Responsibilities

Provide first-level and second-level technical support for hardware, software, and network-related issues.

Diagnose and resolve desktop, laptop, printer, mobile device, and peripheral problems.

Install, configure, and maintain operating systems, software applications, and security updates.

Support Microsoft Windows, macOS, and cloud-based applications.

Manage user accounts, permissions, and access through Active Directory and Microsoft 365.

Respond to and track support requests through the help desk ticketing system.

Assist with onboarding and offboarding activities, including equipment setup and account provisioning.

Troubleshoot network connectivity, VPN, Wi-Fi, and remote access issues.

Maintain inventory records for IT equipment and software licenses.

Document technical procedures, solutions, and support activities.

Escalate complex issues to senior IT staff when necessary.

Ensure compliance with company security policies and best practices.

Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Previous experience in IT support, help desk, or technical support roles.

Strong knowledge of Windows operating systems and Microsoft Office applications.

Familiarity with Active Directory, Microsoft 365, and endpoint management tools.

Understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.

Experience using ticketing systems and remote support tools.

Strong troubleshooting and analytical skills.

Excellent verbal and written communication abilities.

Ability to prioritize tasks and manage multiple support requests.

Preferred Qualifications

CompTIA A+, Network+, or similar certifications.

Experience with ServiceNow, Jira, Zendesk, or other ticketing platforms.

Knowledge of cybersecurity best practices.

Experience supporting remote and hybrid work environments.